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Zoho CRM

Affordable multi-channel CRM with territory management

Visit Website ✓ Verified Jun 8, 2026 Own this product? Claim & verify →
Also works asSales & Marketing for 3PLs
Deployment
Cloud
Market
Smb
Pricing
Per User
Price Range
Under $100/mo
Founded
1996
HQ
Chennai, Tamil Nadu, India (US HQ: Austin, Texas)
Free Trial
Yes
API
Available
Uptime SLA
99.9 percent monthly uptime
Parent
Zoho Corporation

Overview

Zoho CRM provides affordable, multi-channel CRM with territory management capabilities. Used by 3PLs needing cost-effective CRM with sales automation and pipeline management.

Our verdict

Best for SMB and mid-market 3PL sales teams that want a low-cost, public-priced CRM with deep customization and a free tier, rather than logistics-specific tooling.

Strengths

  • Transparent public pricing with a free-forever edition for up to 3 users and a free trial on paid plans
  • Robust REST API (core, bulk, composite, query, notification) plus a 900-plus extension marketplace for integrations
  • Strong independently audited security posture including SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018, and HIPAA
  • Published 99.9 percent monthly uptime SLA with a public real-time status page

Watch-outs

  • Horizontal CRM with no logistics or 3PL-specific features such as shipment, warehouse, or carrier workflows
  • Round-the-clock and faster-response support requires paid Premium or Enterprise plans that cost an extra 20 to 25 percent of the subscription

Assessed by Third Fin Editorial. How we evaluate →

Trust & security

HIPAA ✓ Verified source ↗
ISO 27001 ✓ Verified source ↗
SOC 2 Type II ✓ Verified source ↗
CCPA Vendor-stated source ↗
GDPR Vendor-stated source ↗
PCI DSS Vendor-stated source ↗
Uptime SLA
99.9 percent monthly uptime
Status page
live ↗

Integrations

Offers an API for custom integrations. Developer docs ↗

Videos

Zoho CRM Overview | Demo Zoho CRM Overview | Demo Webinar: Zoho CRM Overview Webinar: Zoho CRM Overview

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Reputation & reviews

No reviews for Zoho CRM yet. Be the first to share your experience.

Blue Star LimitedMercedes-Benz India

Explore Your Options

Not sure Zoho CRM is the right fit? Here are alternatives based on what you might need.

Need More Power?

Platforms built for larger operations than Zoho CRM

IFS SCRM
The only CRM built for 3PL freight quoting
CustomEnterprise
Built for enterprise 3PLs
Magaya CRM
CRM for freight forwarders with integrated rate management
CustomMid-market
Scales to higher volume
Salesforce CRM
The world's #1 CRM, widely adopted by 3PLs
CustomEnterprise
Built for enterprise 3PLs

Direct Competitors

Similar tier and capabilities to Zoho CRM

HubSpot CRM
User-friendly CRM with a free tier for growing 3PLs
CustomSmall 3PL
General logistics platform

Sources & verification

Last verified Jun 8, 2026 by Third Fin Editorial. See how we evaluate & verify.