IFS SCRM

The only CRM built for 3PL freight quoting

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Deployment: Cloud
Market: Enterprise
Pricing: Custom Quote
Price Range: Contact for Pricing
Founded: 1983
HQ: Linkoping, Sweden
API: Available
Parent: EQT and Hg (co-control shareholders); TA Associates, ADIA, and CPP Investments minority

Overview

IFS SCRM is the only true CRM built for 3PLs, generating FTL, LTL, FCL, LCL, and Air quotes in under one minute. It manages the complete 3PL sales cycle from lead to quote to contract.

Our verdict

Best for asset- and service-intensive enterprises that want CRM unified with ERP, EAM, and field service inside one IFS Cloud platform rather than a standalone sales tool.

Strengths

CRM lives inside IFS Cloud, so sales, marketing, service, quotations, contracts, and invoicing share one data model with ERP and field service instead of syncing separate systems
Standards-based REST OData APIs with an API Explorer and OpenAPI specs make integration and extension straightforward
Strong third-party validation, including a 4.6 out of 5 Gartner Peer Insights rating and Customers Choice recognition for Cloud ERP
Mature security posture with published ISO 27001 certification, SOC reporting, and GDPR compliance

Watch-outs

No public pricing and no free trial, so evaluation requires a sales-led demo and custom quote
Built for product-centric, asset-intensive enterprises with a reported 100-user minimum, which makes it a poor fit for small businesses wanting a lightweight standalone CRM
Reviewers note the platform flexibility can create complexity and inconsistent training experiences during rollout

Assessed by Third Fin Editorial. How we evaluate →