DocuWare

Paperless document management for logistics workflows

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Also works asCompliance & Documentation Software

Deployment: Cloud
Market: Mid Market
Pricing: Subscription
Price Range: $500 - $2,000/mo
Founded: 1988
HQ: Germering, Germany and New Windsor, New York, USA
Free Trial: Yes
API: Available
Parent: Ricoh (acquired DocuWare August 2019; operates as a Ricoh subsidiary)

Overview

DocuWare by Ricoh provides document management with a strong focus on logistics and transportation workflows. It automates document capture, storage, and retrieval for paperless warehouse operations.

Our verdict

Best for logistics and supply-chain teams that need audit-ready document control and records management, with workflow automation across DTC, retail, and compliance paperwork.

Strengths

SOC 2 Type 2 and ISO 27001 certified, supporting document-compliance and records-retention needs in regulated supply chains
Public REST API plus a .NET SDK wrapping the full REST feature set for integrating document workflows with WMS, ERP, and other logistics systems
30-day free trial with no credit card required, plus a personalized demo before the trial starts
Backed by Ricoh as a subsidiary, with 24/5 follow-the-sun support for business-critical incidents

Watch-outs

Pricing is only partially transparent: per-user ranges are published but an exact quote requires contacting sales
No GDPR, HIPAA, or CCPA certification exists; DocuWare states it enables compliance rather than being certified, so the burden of proof stays with the customer

Assessed by Third Fin Editorial. How we evaluate →