DocuWare
Paperless document management for logistics workflows
- Deployment
- Cloud
- Market
- Mid Market
- Pricing
- Subscription
- Price Range
- $500 - $2,000/mo
- Founded
- 1988
- HQ
- Germering, Germany and New Windsor, New York, USA
- Free Trial
- Yes
- API
- Available
- Parent
- Ricoh (acquired DocuWare August 2019; operates as a Ricoh subsidiary)
Overview
DocuWare by Ricoh provides document management with a strong focus on logistics and transportation workflows. It automates document capture, storage, and retrieval for paperless warehouse operations.
Our verdict
Best for logistics and supply-chain teams that need audit-ready document control and records management, with workflow automation across DTC, retail, and compliance paperwork.
Strengths
- SOC 2 Type 2 and ISO 27001 certified, supporting document-compliance and records-retention needs in regulated supply chains
- Public REST API plus a .NET SDK wrapping the full REST feature set for integrating document workflows with WMS, ERP, and other logistics systems
- 30-day free trial with no credit card required, plus a personalized demo before the trial starts
- Backed by Ricoh as a subsidiary, with 24/5 follow-the-sun support for business-critical incidents
Watch-outs
- Pricing is only partially transparent: per-user ranges are published but an exact quote requires contacting sales
- No GDPR, HIPAA, or CCPA certification exists; DocuWare states it enables compliance rather than being certified, so the burden of proof stays with the customer
Trust & security
Integrations
Offers an API for custom integrations. Developer docs ↗
Videos
A beginner's look at document management - why 20,000+ customers use DocuWare every day
Move to Paperless Processes and Digital Storage with Easy-to-Use Document Management Software
Videos are hosted on YouTube and open in a new tab. Third Fin links to, but does not host or endorse, third-party video content.
Reputation & reviews
No reviews for DocuWare yet. Be the first to share your experience.
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Sources & verification
Last verified Jun 9, 2026 by Third Fin Editorial. See how we evaluate & verify.
- Api: DocuWare Developer / REST API SDK Documentation (2026-06)
- Company: Ricoh Europe - Ricoh completes acquisition of DocuWare (2026-06)
- Company: DocuWare History (2026-06)
- Compliance: DocuWare Compliance and Certifications (2026-06)
- Reputation: Capterra DocuWare Reviews (2026-06)
- Trial: DocuWare Free Trial (30 days, no credit card) (2026-06)